How do you make the world's number one ecommerce helpdesk work, when there's no desk? We completely reimagined how support should work on a mobile device.
How do you make the world's number one ecommerce helpdesk work, when there's no desk? We completely reimagined how support should work on a mobile device.
No compromise
No compromise
No compromise
In creating eDesk mobile we harnessed all the knowledge we had gathered from our users when rebuilding the desktop app from the ground up. We knew which features were most important to our users and put those in the spot light. We packed eDesk mobile full of what matters most, without compromising the eDesk experience or key functionality.
In creating eDesk mobile we harnessed all the knowledge we had gathered from our users when rebuilding the desktop app from the ground up. We knew which features were most important to our users and put those in the spot light. We packed eDesk mobile full of what matters most, without compromising the eDesk experience or key functionality.
Same big picture, on a smaller screen
Same big picture, on a smaller screen
Same big picture, on a smaller screen
We understood that it was important for both business owners and team leads to get the same overview on mobile, that they could on desktop. The ability to stay in the know with Insights was our most requested feature, after the mailbox. We focused on delivering both without compromise, managing to completely rebuild eDesk for mobile, whilst keeping it completely familiar to our desktop users.
We understood that it was important for both business owners and team leads to get the same overview on mobile, that they could on desktop. The ability to stay in the know with Insights was our most requested feature, after the mailbox. We focused on delivering both without compromise, managing to completely rebuild eDesk for mobile, whilst keeping it completely familiar to our desktop users.
Shout-outs
Shout-outs
Product Manager
Colin Cooper
Product Manager
Colin Cooper
Engineering
Ethan Barr, Kevin Bulloch
Engineering
Ethan Barr, Kevin Bulloch
